Shop in complete confidence, we're at your side !! Communication Equipment Corporation 2415 East Camelback Road Suite 700 Phoenix, AZ 85016 Phone: 602-957-2726 FAX: 602-954-8520 customerservice@brotherdealer.com Our (Not so fine) Print: PLEASE CHOOSE UPS RESIDENTIAL IF YOU ARE REQUESTING THE SHIPMENT BE DELIVERED TO YOUR HOME. AZ SALES TAX 8.1% FOR PRODUCTS DELIVERED IN AZ. Return/Exchange Policy: The following section outlines our return/exchange policy. At Communication Equipment Corporation, customer service is a top priority and we strive to make sure that our on-line store policies are fair to ALL parties involved in the transaction. Please take the time to read, understand, & agree prior to ordering from our web store. We reserve the right to amend The following policies on a case by case basis. Feel free to call or email us if you have any questions about this policy, or have any other inquiries about our store. Please inspect your order immediately upon receipt of the shipment so that in the event of a problem, the situation can be resolved as soon as possible. If an item needs to be returned, contact us immediately by phone (602-957-2726) or by email (customerservice@brotherdealer.com). Once we have been notified, we will then be able to provide you with a Return Authorization Number (RA#), which is required in order for us to be able to accept a return. Opened supplies such as, but not limited to, toners, drums, ink refills, cartridges, etc, will not be accepted for return, exchange or credit for any reason. If you feel you have received a manufactured defect, you must contact Brother Corporation directly and handle the exchange with them directly. Please make sure you have the correct product before you open it. Unauthorized returns cannot be processed, so please remember to contact us for return authorization before returning any items to us. Our receiving department will refuse any unauthorized returns; they will be subsequently returned to the customer at the customer's expense. All of the following applies to Equipment Only. Please note the basic guidelines that apply to all returned shipments: Unless defective, the item must be received in sellable condition - seals, vacuum packaging and the manufacturer's box must be intact & ITEM MUST BE UNOPENED(to ensure this, returns should be packed inside an additional shipping box), and the item and its packaging must be clean, unopened and undamaged. No credit, refunds, or exchanges will be issued on any item that is returned without RA# RA# must be written on the outside of the shipping box, and also written on the original packing slip, which should be included in the shipping box. The returned items must be shipped to us within 10 days of receiving the RA# In addition to the Basic Return Policy listed above, returned items that fall into the following specific categories will be handled according to the following conditions: 1 - For Hardware and Electronics (Printers, Fax Machines, MFC's, Digital Copiers), we must be notified within 7 days of receipt of the item or we cannot accept the returned item for any reason. The item must be returned in the manufacturer's original packing, even if defective. We will credit the customer's card or account, or send a refund check or replacement item upon receipt of the authorized return. (see below) If the item either is not defective as soley determined by us (CEC), or if there was no error in the shipping or processing of the order, the return will be subejct to a 20% restocking fee, & buyer is responsible for all freight charges. 2 - To exchange defective equipment, we must be notified within 7 days that the item is defective. In some cases, we will have to refer the customer to the manufacturer. If the customer is not referred to the manufacturer, we will assign the RA# and issue a call tag for UPS pick-up. The customer will be billed for the replacement and credited for the cost of the defective item upon receipt of the return. 3 - For shipments received in error, as a result of a mistake by our warehouse or our order processing departments, we must be notified within 7 days of receipt of the item(s). We will then issue a call tag to have UPS pick up the item(s) at our expense. If applicable, we will exchange the returned item with the right item, credit the customer's card or account, or send a refund check once the item is received. The item must be returned in the manufacturer's original packing and packed inside an additional shipping box. The returned item must be received in sellable condition. If the return is not received in sellable condition, customer will be charged for the item. Please Note: We cannot accept returns for defective items after 7 days have passed from your receipt of the product. All customers with defective parts after 7 days will be referred directly to the manufacturer. For returns that do not fall into the above categories, we must be notified within 7 days for the return to be authorized. We will then assign the RA#, at which point the customer can ship the item(s) to us. Upon receipt of the item(s), we will credit the price of the items to the customer's credit card or account, or issue a refund check. However, the return will be subject to a 20% restocking fee plus all freight charges will be paid by the buyer. To receive credit, the item(s) must be returned in the manufacturer's original box unopened, packed inside of a shipping box, and received in sellable condition. |